Mailbox Fee Schedule & Storage Policy
This mailbox fee schedule outlines the costs and limitations associated with mail handling, storage, scanning, and recipient management for Downtown Works Virtual Office members and Mailbox Add-On subscribers. All members must comply with USPS Form 1583 requirements and Downtown Works’ mailbox policies.
Effective: 10/31/2022
Updated: 10/29/2025
All fees are in addition to monthly membership or mailbox rates
Fees will be invoiced monthly along with your recurring plan charges
Rush fees or postage costs for forwarding are separate and vary by destination
Storage Fee Schedule
📬 Virtual Office Plans (Standalone Plans Only – Virtual Office, Virtual Office+)
|
Mail Type
|
Free Storage (Days)
|
Daily Fee After Limit
|
|---|---|---|
|
Envelope |
30 days |
$0.50 per envelope per day |
|
Small/Medium Packages |
7 days |
$1.00 per package per day |
|
Large Packages |
3 days |
$2.00 per package per day |
📦 Mailbox Add-On Plans (Attached to Works Basic, Works+, Open Desk, Mailbox Management Portal)
|
Mail Type
|
Free Storage (Days)
|
Daily Fee After Limit
|
|---|---|---|
|
Envelope |
5 days |
$0.50 per envelope per day |
|
Small/Medium Packages |
2 days |
$1.00 per package per day |
|
Large Packages |
1 day |
$2.00 per package per day |
Scanning Fee Schedule
|
Plan
|
Charge Per Request
|
Scan Request Limit
|
|---|---|---|
|
Virtual Office & Virtual Office Plus |
No Charge |
One (1) email recipient per account, one (1) scan request per mail item. |
|
Mailbox Add-On^ |
$1.00 per mail item scanned |
One (1) email recipient per account, one (1) scan request per mail item. |
|
Mailbox Management Portal* |
$1.00 per mail item scanned |
One (1) email recipient per account, one (1) scan request per mail item. |
*Mailbox Management Portal is only available for Exclusive Desk & Private Office members.
^Mailbox Add-On is only available for Works Basic, Works+, Open Desk members.
Authorized & Additional Mail Recipients
|
Plan
|
Included Recipients
|
Additional Recipients
|
|---|---|---|
|
Virtual Office & Virtual Office Plus |
2 Recipients/Entity |
$10/month/recipient |
|
Works Basic, Works+, Open Desk^ |
2 Recipients/Entity |
$10/month/recipient |
|
Exclusive Desk, Private Office* |
2 Recipients/Entity (Company) |
$10/month/recipient |
*If a member opts into the Mailbox Management Portal, the above limits still apply. Authorized and additional mail recipient limits also apply to all Private Office and Exclusive Desk members, regardless of whether or not they use the portal.
^Works Basic, Works+, Open Desk Require Mailbox Add-On for Mail Services. The above limits apply once the membership plan is active.
Authorized & Additional Entities
|
Plan
|
Included Entities
|
Additional Entities
|
|---|---|---|
|
Virtual Office & Virtual Office Plus |
1 Entity |
$25/month/entity |
|
Works Basic, Works+, Open Desk^ |
1 Entity |
$25/month/entity |
|
Exclusive Desk, Private Office* |
1 Entity |
$25/month/entity |
*If a member opts into the Mailbox Management Portal, the above limits still apply. Authorized and additional mail entity limits also apply to all Private Office and Exclusive Desk members, regardless of whether or not they use the portal.
^Works Basic, Works+, Open Desk Require Mailbox Add-On for Mail Services. The above limits apply once the membership plan is active.
Pickup Staff
|
Plan
|
Included Pickup Staff
|
|---|---|
|
Virtual Office & Virtual Office Plus |
Unlimited |
|
Works Basic, Works+, Open Desk* |
Unlimited |
|
Exclusive Desk, Private Office* |
Unlimited |
*Pickup Staff must be associated with a company that has an active mail plan or a valid membership that includes mail services. Without an eligible plan, mail cannot be released to any designated pickup individual.
Mail Forwarding
|
Plan
|
Charge Per Request
|
Cost
|
|---|---|---|
|
Virtual Office & Virtual Office Plus |
No Charge |
Postage + 20% |
|
Works Basic, Works+, Open Desk** |
No Charge |
Postage + 20% |
|
Exclusive Desk, Private Office** |
No Charge |
Postage + 20% |
** Mail forwarding is available only to members with an active billing plan that includes mail services. This includes Virtual Office plans, Private Office & Exclusive Desk memberships, and Works Basic / Works+ / Open Desk members with an active Mailbox Add-On.
📌 Disclaimer: Mail Eligibility Requirement
To comply with USPS regulations and Downtown Works’ internal policies, we can only accept and process mail for individuals or businesses with an active billing plan that includes mail handling services.
This includes:
Active Virtual Office, Virtual Office+, or Mailbox Add-On subscriptions
Active Private Office or Exclusive Desk memberships (with mail privileges or Mailbox Management Portal plan)
A valid USPS Form 1583 on file for all recipient names or entities
Any mail received for individuals or companies without a qualifying plan will be returned to sender, refused, or discarded without notice.